Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us at support@westota.com.

🛍️ Products

Are your pet products safe for cats and dogs?

Yes! All Westota products are carefully selected with your pet's safety as the top priority. Our toys, beds, and feeding accessories are made from pet-friendly, non-toxic materials. We recommend supervising your pet during playtime, especially with toys that contain smaller parts.

How do I choose the right size bed or house for my pet?

We recommend measuring your pet from nose to tail while they are lying down, then choosing a bed slightly larger than that measurement. Detailed dimensions are listed on each product page to help you find the perfect fit.

Are the pet beds and cat trees easy to assemble?

Yes! Our cat trees and elevated bowl stands come with clear assembly instructions. Most items can be set up in just a few minutes without any special tools.

Are the pet beds machine washable?

Many of our beds, including the Open Round Plush Cat Bed and the Sofa-Style Dog Bed, are machine washable for easy cleaning. Please refer to the care instructions on each product page for specific washing guidelines.

🚚 Shipping

Where do you ship to?

We ship worldwide. Shipping availability and rates may vary depending on your location. You can view applicable shipping options at checkout.

How long does delivery take?

Delivery times vary by destination. Typically, orders are processed within 1-3 business days, with shipping taking an additional 5-14 business days depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real time through the carrier's website.

🔄 Returns & Refunds

What is your return policy?

We want you and your pet to be completely satisfied with every purchase. If you are not happy with your order for any reason, please contact us within 30 days of receiving your item and we will do our best to make it right.

How do I start a return?

Simply email us at support@westota.com with your order number and reason for return. Our support team will guide you through the process.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days back to your original payment method.

📦 Orders

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change or cancellation, please contact us as soon as possible at support@westota.com. We will do our best to accommodate your request before the order is shipped.

My item arrived damaged. What should I do?

We're sorry to hear that! Please take a photo of the damaged item and contact us at support@westota.com within 7 days of receiving your order. We will arrange a replacement or refund promptly.

🐾 Other Questions

Do you offer discounts or promotions?

Yes! We regularly run promotions and special offers. Subscribe to our newsletter or follow us on social media to be the first to know about our latest deals.