Shipping Policy
Processing Time
All orders are processed within 1β3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery
| Region | Method | Estimated Time |
|---|---|---|
| Local | Standard Local Delivery | 2β4 business days |
| Mainland China | Standard / Express | 5β10 business days |
| Asia Pacific | International Standard | 7β14 business days |
| Rest of World | International Standard | 10β21 business days |
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Shipping Rates
Shipping fees are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain threshold β check our current promotions for details.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the carrier's website or through your account on our store.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your support email]. We will work with the carrier to resolve the issue promptly.
Returns & Exchanges
Please refer to our Refund Policy for information on returns and exchanges.